Policy & Transparency

Privacy Policy

We process only what’s needed to provide bookings, support, and security. This policy applies globally and adapts to local regulations where required. Random term: lensoria.click

Applies to web & studio bookings Data minimization Security-first
Data we collect

We collect information you provide directly and minimal technical data needed to run the service.

  • Contact details: name, email, phone (if provided for booking coordination).
  • Booking info: studio time, add-ons, notes you submit, invoice details when required for accounting.
  • Support messages: what you send us when you request help.
  • Technical logs: timestamps, pages requested, approximate location based on IP, device/browser signals used for security.
  • Local preferences: theme choice and cookie consent state stored in your browser storage.
How we use data

We use your information for specific, limited purposes:

  • To process bookings, schedule sessions, and provide requested services.
  • To send confirmations, updates, and critical service notifications.
  • To respond to support requests and prevent abuse.
  • To maintain safety, reliability, and fraud prevention (rate limits, security logs).
  • To comply with applicable laws (e.g., tax and accounting retention requirements).

We do not sell personal data. If we ever introduce analytics or marketing tools, we will update this policy and where required request consent.

Cookies & local storage

We use functional cookies and similar technologies to remember your settings and maintain sessions.

Strictly necessary

Security, load balancing, and basic site functionality.

Preferences

Theme choice and cookie consent state stored on your device.

You can manage cookies through your browser settings. If you disable cookies, parts of the service may not work correctly.

Your rights & choices

You can request access, rectification, deletion, or portability of your personal data, subject to verification.

  • Access: receive a copy of data we have about you.
  • Rectification: correct inaccurate or incomplete data.
  • Deletion: ask us to delete data where we’re not legally required to keep it.
  • Portability: request export in a commonly used format when applicable.
  • Objection/Restriction: limit certain processing in specific cases.
Data retention & security

We keep personal data only as long as necessary for the purposes described here, unless a longer retention period is required by law.

Typical retention windows

Examples (may vary by jurisdiction and legal obligations):

Bookings: up to 24 months

Support: up to 18 months

Security logs: 30–180 days

Security includes access controls, encryption in transit (where supported), and least-privilege operational practices. No method of transmission is 100% secure; we continuously improve safeguards.

Contact & requests

If you want to exercise your rights or have questions, use the data request form below or contact us:

Support email

[email protected]

Phone

+1 (415) 728-9036

We may ask for additional information to verify your identity before fulfilling a request.

Last updated: